Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:
• wired or assembled products
• custom made to order items
• altered items (repainted, refinished, cut, etc.)
• used items or items without original packaging
• final sale items or gift cards
• international orders and orders outside of the contiguous US
If you are returning an item, please keep your item’s original packaging and contact us immediately to receive a Return Authorization (RA) number. We will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.
If an item is received by you and is thought to be defective please contact us immediately. Photo proof will be required to verify and if deemed defective by Brendan Bass and the manufacture, you will receive a replacement of the same item. Brendan Bass will have the defective product picked up at no cost to you (the item must be in its original packaging). DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENT ONLY. Please be sure to open and inspect your products immediately. Any defect must be reported to the customer service department within 48 business hours of receipt of merchandise. Claims for defective merchandise will not be honored if the items is used or installed. Claims will not be honored after 48 business hours.
A Truck Line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. You, or persons acting on your behalf, must be present at residence during the time of delivery. If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department. The cutoff time for same day shipment of a Truck Line Freight order is 12:00 A.M. EST.
If you receive a shipment from an order that you placed with BrendanBass.com with obvious freight damage, you must refuse the shipment at time of delivery and note the damage on the bill of lading. We will then order and ship a replacement for you. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.
If you receive a shipment from an order that you placed with BrendanBass.com with concealed damage, Line Freight, or Ground Shipments (UPS/FEDEX), you must report the damage within 48 hours to our customer service department. If you fail to report the damage in a timely manner you could be responsible for all damages. Please be sure to open and inspect your products immediately. Any defect must be reported to the customer service department within 48 business hours of receipt of merchandise. Claims for defective merchandise will not be honored if the items is used or installed. Claims will not be honored after 48 business hours.
WRONG PRODUCTS RECEIVED
If you are shipped a different product than you ordered, please Email Us or call us at 214-747-3386 within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return or request to cancel your unshipped merchandise. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by Candelabra will be deducted. BrendanBass.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 15 days, please give BrendanBass a call at 214-747-3386.
Most items do ship for at no additional cost and are noted as “Free Shipping” on each product. If an item does have shipping charges they will be noted under the Shipping Info tab on each product page. BrendanBass.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Most shipments will be delivered to your curb. Should you need in home delivery, please contact customer service for specific freight rates related to your order. Some Furniture, lighting and delicate items may need to be securely carted and packaged. Any additional shipping charge.
SHIPPING TIME FRAMES
Orders sent via “UPS or Fedex Ground” average 3 – 7 business days once they leave the factory.
Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory.
Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.
*Please keep in mind that these time frames are AFTER the product leaves the factory.
Once you have been contacted by the local delivery agent to set up your delivery, delivery must be scheduled within 5 business days. If delivery cannot be scheduled within five business days, please contact us to make special arrangements otherwise, daily Storage Rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of BrendanBass.com. Please contact us regarding Daily Storage Rates.
TRACKING YOUR ORDER
Tracking Information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.