We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you’ll love every Brendan Bass item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you’re not completely satisfied with your purchase, we’ll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below).
Not every item on our site is eligible for a return. You can find out if your item is eligible for return on the item’s product detail page under the “Returns” heading. We do not accept returns on Final Sale items. Please note, we also do not accept returns on:
• wired or assembled products
• custom made to order items
• altered items (repainted, refinished, cut, etc.)
• used items or items without original packaging
• final sale items or gift cards
• international orders and orders outside of the contiguous US
If you are returning an item, please keep your item’s original packaging and contact us immediately to receive a Return Authorization (RA) number. We will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.
You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return or request to cancel your unshipped merchandise. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred will be deducted. BrendanBass.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 15 days, please give BrendanBass.com a call at 214-747-3386.